Privacy Policy
CBD Electrics Ltd respects your privacy and handles personal information carefully. This policy explains what information we collect through this website, why we use it and the choices available to you.
1. Privacy Policy: Who We Are
CBD Electrics Ltd is an electrical contractor based in Greenhithe, Kent, serving clients across Kent, Greater London and surrounding areas. For the purposes of UK data protection law, CBD Electrics Ltd is the data controller for personal information collected through this website.
2. Information we collect
When you contact us or submit an enquiry, we may collect your name, email address, telephone number, property or project details, and any other information you choose to provide. We may also receive basic technical information such as your device type, browser, approximate location, IP address and how you use the website through essential cookies and website analytics.
Please do not include sensitive personal information in the contact form unless it is necessary for us to deal with your enquiry.
3. How we use your information
We use personal information to respond to enquiries, prepare quotations, arrange and carry out work, provide certification and aftercare, manage customer relationships, improve the website, protect the website from misuse, keep business records, and meet our legal, regulatory and insurance obligations.
4. Our lawful reasons for using information
Depending on the circumstances, we process personal information because it is necessary to take steps before entering into a contract or to perform a contract, because we have a legal obligation, because it is in our legitimate interests to operate and protect our business, or because you have given consent. You may withdraw consent at any time where consent is the basis we rely on.
5. Sharing information
We do not sell personal information. We may share information only where reasonably necessary with trusted service providers that support our website, email, IT, accounting or business administration; with subcontractors or suppliers involved in your project; with professional advisers or insurers; or with public authorities where the law requires it. These parties must handle information appropriately and only for the relevant purpose.
This website is built and hosted using Wix. Wix may process limited visitor information when providing hosting, security, forms and related website services.
6. Cookies and analytics
The website may use essential cookies so that it works properly and optional cookies or analytics to help us understand how visitors use it. Where required, you will be asked for consent before optional cookies are used. You can manage cookies through the website banner and your browser settings, although blocking essential cookies may affect how the site works.
7. How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected and to meet legal, tax, certification, warranty, insurance and record-keeping requirements. Retention periods vary depending on the type of information and the work involved. Information that is no longer required is securely deleted or anonymised.
8. Keeping information secure
We use reasonable organisational and technical measures to protect personal information. However, no website or electronic communication can be guaranteed to be completely secure.
9. Your rights
Under UK data protection law, you may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, transfer of information, or to object to certain uses. You may also withdraw consent where processing is based on consent.
To make a request, please contact us through the Contact Us page. We may need to verify your identity before responding.
10. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
11. Other websites
Our website may contain links to other websites. We are not responsible for their privacy practices, so please read their policies before providing personal information.
12. Changes to this policy
We may update this policy when our services, website or legal obligations change. The latest version will always appear on this page.